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Customer Service
Most questions are answered instantly — by our AI, or below in the FAQ.
Ask PawPal AI
Instant help 24/7 — product recommendations, order tracking, shipping & returns questions. If it can't solve it, it passes you to a human.
Frequently asked questions
Once your order ships, we email you a tracking number — click it to see the latest status. You can also check anytime on the Track Your Order page (footer link) with your email and order number, or just ask our AI assistant in the bottom-right corner.
Still need a human?
Email us at [email protected] and we'll reply within 24 hours.
Looking for your order? Track your order.